http://www.michaelyung.com/blog/services-and-products/2010/02/01/customer-service-in-21st-century-in-twitter-style/ Michael Yung - Learn Something New, Every Day Thu, 02 Feb 2012 05:11:18 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.michaelyung.com/blog/services-and-products/2010/02/01/customer-service-in-21st-century-in-twitter-style/comment-page-1/#comment-2518 Michael Tue, 02 Feb 2010 09:50:21 +0000 http://www.michaelyung.com/blog/?p=1269#comment-2518 Well in fact, over 30 emails were exchanged to solve the problem ... and to make phone calls, hmmm ... I would rather have things in black & white, to make sure my instructions and their actions are clear. YMMV 8-) Well in fact, over 30 emails were exchanged to solve the problem … and to make phone calls, hmmm … I would rather have things in black & white, to make sure my instructions and their actions are clear. YMMV

]]> http://www.michaelyung.com/blog/services-and-products/2010/02/01/customer-service-in-21st-century-in-twitter-style/comment-page-1/#comment-2517 Daniel Szuc Tue, 02 Feb 2010 09:39:02 +0000 http://www.michaelyung.com/blog/?p=1269#comment-2517 Good story and my question is. Why could this not be handled easily and directly via email or even better phone? Good story and my question is. Why could this not be handled easily and directly via email or even better phone?

]]>